Scopul general al postului îl reprezintă oferirea de răspunsuri în limba bulgata cu promptitudine și cautarea de solutii alternative la rezolvarea problemelorAtributii:interactiunea telefonica cu clientii in vederea identificarii problemelor si gasirii solutiilor corespunzatoare;furnizarea informatiilor solicitate ( generale si personalizate);introducerea datelor clientilor si ulterior verificare...
Organisation/Department Call center Job description activitati de suport inbound pentru clienții care posedă carduri de credit/debit; blocare si deblocare carduri (in urma pierderii, furtului acestora); monitorizarea si gestiunea semnalarilor primite de la posesorii cardurilor. Requirements -studii medii (absolvite in Romania cu diploma BAC sau 13 clase absolvite in Italia ) sau superioare (final...
Organisation/Department Call center Job description Activitati de suport inbound pentru clienții care posedă carduri de credit/debit: blocare/deblocare carduri (in urma pierderii/furtului acestora); monitorizarea si gestiunea semnalarilor primite de la posesorii cardurilor. Requirements -studii medii (absolvite in Romania cu diploma BAC sau 13 clase absolvite in Italia ) sau superioare (finalizat...
Organisation/Department Servicii clienti Job description asistenta telefonica si via email pentru clienti care au carduri de credit si debit in Germania; activitatea consta in a da informatii despre produsele Bancii, activarea si blocarea cardului, detalii despre tranzactiile de pe card; activitate call center Inbound Outbound. Requirements minim studii medii absolvite (cu diploma de bacalaureat)...
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